Terms of Service, Refund-Return-Exchange, Shipping, + Fundraising Policies
TERMS OF SERVICE
Welcome to The Koastal Kitchen Shop! These Terms of Service govern your use of our website and in-store services. By accessing or purchasing from us, you agree to the following terms:
1. General Terms
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By using our services, you confirm that you are at least 18 years old or have parental permission.
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We reserve the right to refuse service to anyone for any reason at any time.
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Prices and product availability are subject to change without notice.
2. Orders & Payment
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All purchases must be made using a valid payment method. We accept major credit cards, debit cards, and other approved payment methods.
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Orders are subject to acceptance and availability. If an item is out of stock, we will notify you as soon as possible.
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We reserve the right to cancel any order for any reason, including suspected fraud.
3. Shipping & Delivery
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Shipping times vary depending on location and availability.
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We are not responsible for delays caused by third-party carriers or unforeseen circumstances.
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Customers are responsible for providing accurate shipping information. Incorrect details may result in delays or additional fees.
4. Returns & Refunds
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Our return and refund policy is available below.
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Certain items, such as food products and opened beverages, are non-returnable.
5. Product Information & Liability
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We strive to ensure product descriptions and images are accurate, but we do not guarantee their absolute correctness.
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The Koastal Kitchen Shop is not responsible for any misuse of our products that results in injury, damage, or loss.
6. Intellectual Property
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All content on our website, including images, logos, and text, is the property of The Koastal Kitchen Shop and may not be used without permission.
7. Privacy Policy
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Your use of our services is also governed by our Privacy Policy.
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We do not sell or share customer information except as required for order fulfillment.
8. Governing Law
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These terms are governed by the laws of the state of California.
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Any disputes arising from these terms shall be resolved in the courts of California.
9. Changes to Terms
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We reserve the right to update these terms at any time. Continued use of our services constitutes acceptance of the revised terms.
10. Contact Us
For any inquiries, please reach out to:
📧 koastalkitchen@mcn.org
📞 707.884.1988
📍 Visit us in-store at: The Koastal Kitchen Shop, 39114 Ocean Dr 2nd Floor, Gualala, CA
Thank you for shopping with The Koastal Kitchen Shop!
REFUNDS, RETURNS, AND EXCHANGES
At The Koastal Kitchen Shop, we want you to be completely satisfied with your purchase. If you are not happy with your item, we are here to help! Please review our return and refund policy below.
Refunds
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Please understand we are a small business. All Sales are Final. Store credit is an option for sales within 7 calendar days of purchase.
Returns
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Items may be returned within 7 days of purchase for a Store Credit or exchange.
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To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received.
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Proof of purchase (receipt or order confirmation) is required for all returns.
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Certain items, such as food products, opened teas and coffees, and personal care items, are non-returnable due to health and safety reasons.
Exchanges
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If you need to exchange an item for a different one, please contact us. Exchanges are subject to product availability.
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Customers are responsible for return shipping costs unless the exchange is due to an error on our part.
Damaged or Defective Items
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If you receive a damaged or defective item, please contact us within 7 days of delivery with photos of the damage.
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We will replace the item or issue a full refund at no additional cost.
Return Shipping
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Customers are responsible for return shipping costs unless the return is due to a defective or incorrect product.
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We recommend using a trackable shipping service to ensure your return is received.
How to Start a Return
To initiate a return or exchange, please contact us at:
📞 707.884.1988
📍 Visit us in-store at: The Koastal Kitchen Shop, 39114 Ocean Dr 2nd Floor, Gualala, CA
SHIPPING POLICY
Shipping Policy
At The Koastal Kitchen Shop, we are committed to delivering your orders quickly and securely. Please review our shipping policy below.
Processing & Shipping Times
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Orders are processed within 1-3 business days (excluding weekends and holidays).
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Delivery times vary based on shipping method and location.
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You will receive a confirmation email with tracking information once your order has shipped.
Shipping Rates & Methods
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We offer standard and expedited shipping options at checkout.
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Shipping costs are calculated based on order weight, size, and destination.
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Free shipping may be available on orders over a certain amount—check our website for current promotions.
Local Pickup
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Free in-store pickup is available at our Gualala, CA location.
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You will receive an email notification when your order is ready for pickup.
Shipping Restrictions
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We currently ship within the United States only.
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Perishable items, such as certain gourmet foods, may have shipping limitations.
Lost or Delayed Shipments
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If your order is delayed or lost, please contact us as soon as possible.
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We are not responsible for delays caused by carriers, weather, or other unforeseen circumstances.
Damaged Items
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If your order arrives damaged, please contact us within 7 dayswith photos of the damage.
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We will work with you to replace or refund the damaged item.
Contact Us
For any shipping-related inquiries, please reach out to:
📧 koastalkitchen@mcn.org
📞 707.884.1988
📍 Visit us in-store at: The Koastal Kitchen Shop, 39114 Ocean Dr 2nd Floor, Gualala, CA
Thank you for shopping with The Koastal Kitchen Shop!
FUNDRAISING-DONATIONS POLICY
Our Fundraising Match Policy
At The Koastal Kitchen Shop, we're all about community and lifting each other up! That's why we're thrilled to match Your purchase with an equal donation to your chosen fundraiser.
How it works:
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For any item(s) you buy, we'll donate the same value directly to your fundraiser.
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Just share your fundraiser details at checkout—we'll verify and handle the rest.
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This applies to in-store sales only.
Our goal? To support one another and make a real difference together. Questions? We're here to help!
Contact Us
For any Fundraising-related inquiries, please reach out to:
📧 koastalkitchen@mcn.org
📞 707.884.1988
📍 Visit us in-store at: The Koastal Kitchen Shop, 39114 Ocean Dr 2nd Floor, Gualala, CA
Thank you for shopping with The Koastal Kitchen Shop!